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Patient Appointment Scheduler

The Scheduler will serve as the coordinator for appointments between the providers and patients    

 

ESSENTIAL RESPONSIBILITIES 

To work autonomously and in collaboration with the Site Supervisor, RNs, providers,and management staff to ensure patients are scheduled properly. The Scheduler should be professional and have the ability to manage multiple calls.Determining the priority of patients’ needsto determine when an immediate slot should be found or if a patient can come in based on the current schedule.  

 

DUTIES 

  • Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. 

  • Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. 

  • Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries. 

  • Maintains customer confidence and protects operations by keeping information confidential. 

  • Keeps equipment operational by following manufacturer instructions and established procedures. 

  • Contributes to team effort by accomplishing related results as needed. 

 

All other duties assigned.  

SUPERVISORY RESPONSIBLITIES 

Received: The Schedular will report directly to the Site Supervisor; but will work collaboratively with assist all provider and upper managerial staff with requests for support. 

Given: The Schedular will not directly supervise any other positions. 

 

EDUCATION 

  • High school diploma, GED, or equivalent 

  • A university/college degree is an asset. 

  • Previous administrative experience preferred 

 

EXPERIENCE/SKILLS 

  • Scheduling 

  • Administrative writing skills 

  • Professionalism, confidentiality, and organization 

  • Typing 

  • Verbal Communication 

  • Microsoft Office skills 

 

Preferred: EMR experience preferred. Bi-lingual in Spanish is a benefit to the patient population.  

 

EQUIPMENT 

Most positions at HAPPI Health require use of personal computer, keyboard, and other standard office equipment, including but not limited to multi-line telephone, printer/copier, electronic fax, and cell phone applications related to the EHR system, as well as payment terminals. 

 

 

WORKING CONDITIONS/ PHYSICAL DEMANDS  

Usual: Typicaladmirative environment. 

Special: Additionally, it requires some exposure to communicable diseases, bodily fluids, and other conditions common to a clinic environment. 

Special: May participate in community events and be required to lift more than 30 lbs. for setting up and tearing down of events.  

 

Hearing: Adequate to perform job duties in person and over the telephone/able to use multi-line phone system and respond to verbal questions. 

Vision: Visual acuity adequate to perform job duties, including reading information from written and printed sources, as well as computer screens. 

Other: Requires frequent lifting and carrying items weighing up to 30 lbs. unassisted, including assisting patients when requiredAdequate physical ability to include sufficient manual dexterity to perform requisite health care service, including putting supplies away and accepting deliveriesRequires frequent sitting, reaching, repetitive hand movements, typing standing for up to 4 hours without a break, walking, squatting, sitting, with some heavy lifting, pushing, and pulling exerted regularly throughout a regular work shift.  

 

SALARY: $29,120 - $45,760